Accountability in the Post-Truth Workplace Part 3

When Managing Performance Triggers Your Past

If you read Part 2 of this series, we looked at the Deflection Playbook. We covered common moves employees use to change the subject and avoid taking responsibility. We also talked about how to use clear scripts to bring the conversation back to the objective facts and performance expectations.

But let’s be honest. It is easy to read a script on a screen. It is much harder to say it out loud when someone is sitting across from you, twisting your words or playing the victim.

When an employee uses these tactics, it is not just annoying. For many leaders, it causes a real, physical reaction. Today, we are going to look at why these conversations can trigger your nervous system, and how to stay grounded when it happens.